Quality Assurance and Root Cause Analysis (RCA)

Course Overview

Quality Assurance is critical in ensuring consistent standards and maintaining operational efficiency. When incidents or issues arise, effective investigation and resolution are key to preventing recurrence. This course introduces participants to both an incident response framework and RCA, essential for investigating quality and safety-related incidents. With a focus on structured reporting, RCA tools, and identifying systemic issues, participants will gain the skills needed to ensure high standards of quality and safety within their organisation.

• Understand and apply a systemic approach to incident response
• Perform incident reporting using the SBAR model
• Conduct incident investigation through RCA

• Quality assurance and safety culture
• Incident response framework
• SBAR (Situation-background-assessment-recommendation) model
• Root cause analysis
• Just culture

Certification Type

• Upon successful completion of this course, you will obtain a Certificate of Achievement
• This course is stackable towards:
  
  Certificate of Accomplishment in Foundational Programme for Community Care Manager
• Other Related Courses:
  
  Basic Nursing Skills

  Change Management and Influencing Skills

  Dementia Care

  Design Thinking, Gerontechnology and Innovation

  Effective Communication and Conflict Management

  Geriatric Care Management

  Infection Prevention & Control and Wound Management

  Multi-disciplinary Perspectives in Gerontology

  Preceptorship Program

Course Fees

The full course fee is $280.00 (before GST).

For learners working in eligible community care organisations (CCOs), the course fee subsidy is as follows: