Effective Communication and Conflict Management

Course Overview

The course is designed to specifically develop a participant’s interpersonal communication abilities, engender positive relationships, and solve interpersonal conflict at the workplace. The course is relationship-centred, which means that the objective of studying communications is to build positive and productive connections with others.

Importantly, you will learn how relationships are formed and gain the most advantageous result from your communication practices. The course will also explain how conflict takes root in relationships and how to read the signs of its development. If any subject is currently in conflict, you will learn the techniques to break the cycle.

The theories and concepts of the course are chosen for practicality and immediate usability in the workplace or for one’s personal life. This means that the knowledge learnt is neither abstract nor theoretically obtuse. They have direct function and application to real-world communication problems.

Certification Type

• Upon successful completion of this course, you will obtain a Certificate of Achievement
• This course is stackable towards:
  
  Certificate of Accomplishment in Foundational Programme for Community Care Manager
• Other Related Courses:
  
  Basic Nursing Skills

  Change Management and Influencing Skills

  Dementia Care

  Design Thinking, Gerontechnology and Innovation

  Geriatric Care Management

  Infection Prevention & Control and Wound Management

  Multi-disciplinary Perspectives in Gerontology

  Preceptorship Program

  Quality Assurance and Root Cause Analysis (RCA)

Course Fees

The full course fee is $1,100.00 (before GST).

For learners working in eligible community care organisations (CCOs), the course fee subsidy is as follows: