Effective Communication and Conflict Management

Course Overview

The course is designed to specifically develop a participant’s interpersonal communication abilities, engender positive relationships, and solve interpersonal conflict at the workplace. The course is relationship-centred, which means that the objective of studying communications is to build positive and productive connections with others.

Importantly, you will learn how relationships are formed and gain the most advantageous result from your communication practices. The course will also explain how conflict takes root in relationships and how to read the signs of its development. If any subject is currently in conflict, you will learn the techniques to break the cycle.

The theories and concepts of the course are chosen for practicality and immediate usability in the workplace or for one’s personal life. This means that the knowledge learnt is neither abstract nor theoretically obtuse. They have direct function and application to real-world communication problems.

Our trainers possess the relevant qualifications and experience to develop and deliver the training courses in their domain areas. Most of them have attained Advanced Certificate in Training and Assessment (ACTA) certification or is certified with WSQ Diploma in Adult and Continuing Education that qualifies them to design and develop a learner-centric and industry-specific training programme and competency-based assessment.

Mr Vincent Teng
Trainer, St Luke’s ElderCare

Vincent has more than five years of experience as Centre Manager at St Luke’s EldeCare Senior Care Centre. Currently, as the Trainer with SLEC, Vincent conducts both eldercare and caregiver training. He has completed the Advanced Certificate in Training and Assessment (ACTA) training in 2016.

Mr Atienza Sedfrey Del Moro (Tom)
Senior Physiotherapist and Senior Trainer, St Luke’s ElderCare

Tom Sedfrey graduated with a Bachelor of Science in Physical Therapy (Philippines) in 2005. He has more than 10 years of working experiences as a practicing physiotherapist in ILTC sector in Singapore. His areas of interest include neurorehabilitation (Stroke & PD) and geriatric rehabilitation.

Certification Type

• Upon successful completion of this course, you will obtain a Certificate of Achievement
• This course is stackable towards:
  
  Certificate of Accomplishment in Managing Common Rehab Conditions (Intermediate)
• Other Related Courses:
  
  Care of Older Person with Parkinson’s Disease (Basic)

  Care of Older Person with Stroke (Basic)

  Care of Older Person with Parkinson’s Disease (Intermediate)

Course Fees

The full course fee is $1,100.00 (including prevailing GST).

For learners working in eligible community care organisations (CCOs), the course fee subsidy is as follows: