Labour of Love: 137 Staff Recognised for Quality Service
In celebration of Labour Day, we honour the labour of love demonstrated by our healthcare professionals. Their unwavering dedication to delivering exceptional care have earned them recognition at the Singapore Health Quality Service Awards (SHQSA) 2025—marking our 8th consecutive year of success at this event. Congratulations to our 15 star awardees, 46 gold awardees, and 76 silver awardees!
Launched by SingHealth, SHQSA is Singapore’s first dedicated platform aimed at honouring outstanding healthcare professionals who have delivered quality care and excellent patient experience. This year’s awards were presented by President Tharman Shanmugaratnam on 13 February.
To learn more about the heart that drives their work, we sat down with two of our awardees to find out why they do what they do.
Star Awardee: Lily Chew
Supervisor, SLEC Senior Care Centre @ Jurong East
Lily has received various positive feedback and appreciation messages from elders and their caregivers since she joined SLEC in 2020 out of a “deep passion for serving the elderly”. At 50, she continues to go the extra mile. For instance, on at least two occasions, she accompanied an elder to a nearby polyclinic to get her wound dressings changed.
She said: “The joy of witnessing the elders’ smiles, heartfelt conversations, and improved well-being keep me going. Staying on in SLEC has been a natural thing to do, as I believe in the organisation’s mission, I appreciate the trust placed in me, and I value the strong relationship built with the elders, their families, colleagues, and helpers.”
Regarding her award win, she said: “I’m grateful to be nominated by my centre manager. It means a lot to me because my efforts are recognised. I’m fortunate to have a manager who values and acknowledges the team’s hard work.”
Silver Awardee: Therese Marie Tay
Occupational Therapist, SLEC Senior Care Centre @ Ang Mo Kio
While SLEC serves elders, its dedicated staff include younger people like Therese Marie, 27, who joined SLEC in 2022.
When asked what she finds most meaningful in her work, she said: “It’s seeing my elders’ progress in rehabilitation, when their attitude shifts from reluctance to eager anticipation of their sessions. Building good rapport with them is very important in this area.”
These reflections offer a glimpse into the dedication of our colleagues. Let their stories inspire yours—join us at SLEC and be part of a meaningful journey with our elders!
